What Information We Hold and Why
When you create an account, we collect the details you submit — name, contact information, and the payment method you choose, whether that is bKash, Nagad, or Rocket. Each time a deposit or withdrawal is processed through one of these local wallets, a transaction record is
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created and stored against your account. We also collect device identifiers, IP address, and session data to keep your account secure and to detect unusual activity. If you contact our support team, the content of that exchange is retained so we can follow up accurately. We
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do not sell your personal data to third parties. Data shared with payment processors — including the mobile wallet providers you use — is limited to what those processors need to complete your transaction. Retention periods vary by data type: account records are kept for as
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long as your account is active and for a period after closure as required by applicable law. You may request a copy of the data we hold on you, ask us to correct inaccuracies, or request deletion where no legal obligation requires us to retain it.
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Availability of these rights depends on your jurisdiction.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.